A branded AI engineer that knows every model you build, quotes your service intervals, and answers your owners' questions with the depth of a chief engineer, all day, every day. Deployed on your domain. Trained on your data.
Your marketing team put together beautiful brochures. Your dealer network is doing their best. But when a captain's engine throws a fault code at 3 AM in the Bahamas, they're on Google, on forums, and on YouTube. Not on your site.
60% of owner-support questions never reach a dealer. Captains fix things off Google, guess, or wait. Your brand is invisible in the moment that matters.
Your service network handles the hard cases. It should not be answering "what's my 250-hour service" or "which Racor fits this engine." Free them up.
Every wrong forum post ("just deleted my EGR, runs great") becomes tomorrow's failure. And tomorrow's insurance claim. And tomorrow's negative review.
A factory-authorized owner-support surface deployed on your brand, connected to your service data, live in 30 days.
"I have a Focus 3X, 600 hours in, EGT is climbing at cruise. What am I looking at?"
Send us your model line, brochures, and service manuals. We build the knowledge base and per-model service intervals, failure patterns, and part cross-references. You review, we cross-verify.
Your logo, your colors, your voice guidelines. Deployed at ownersupport.yourbrand.com or embedded in your site. Every conversation feels like a factory-authorized channel.
Live for your owners. Weekly analytics: top questions, top failure patterns, geographic hotspots. Data your product team has never had before.
A chat window is the surface. Underneath, the engineer plugs into your dealer network, your CRM, and the languages your owners actually speak.
When a thread crosses a confidence or safety threshold (parts request, warranty claim, damage assessment), the engineer opens a case in your dealer network CRM via signed webhook. Full transcript, vessel context, GPS if consented. Your dealer picks it up warm, not cold.
Owners chat in English, Italian, French, Spanish, German, Portuguese, or Dutch. The engineer replies in the same language, quotes your service intervals in local units, and references the same source-of-truth catalog. No separate model per language, no separate ingest.
Weekly digest of top questions, top failure patterns, and geographic hotspots. Feeds directly into your product roadmap and dealer training. Data your warranty team has never had at this granularity before.
One-time setup covers the buildout. Annual license covers hosting, tuning, monthly updates, and priority support. No per-seat, no metered token bills. Pricing scales with model-line size and depth of ingest. We'll size it on the call.
Your OEM data stays yours. Straight answers on the questions procurement always asks.
Tenant isolation. Every OEM knowledge base is scoped by tenant ID. Your service manuals and brochures never mix with another builder's corpus, and cross-tenant queries are impossible by design (RLS + scoped API keys). If you end the engagement, we return your data and delete our copy within 30 days.
Training on your data. We do not train foundation models on your content. Your corpus powers retrieval only. If we ever change that, it requires a signed addendum from you first.
Infrastructure. Production-hardened API. Rate limiting per-IP and per-session, timing-safe admin auth, CORS locked in production, signed webhooks. Data hosted in US-East by default, EU (Frankfurt) available on request for GDPR-scoped builders.
Compliance today. DPA available on request. Standard MSA with confidentiality + IP assignment clauses. SOC 2 Type I in progress (target Q2). If your procurement needs SOC 2 Type II before signing, we can discuss timing.
Content rights. Every document in your knowledge base is either OEM-approved, publicly licensed, or fair-use with a cited source. No copyrighted manuals scraped from forums.
Liability & answer accuracy. Every answer carries a source citation your owners can click. The MSA includes standard hold-harmless language for owner interpretation of advisory answers. E&O coverage details in the contract.
You own your content and the derived knowledge base. We own the platform code. If you leave, you get an export of your corpus and any structured intervals + failure patterns we derived from it. The AI runtime itself stays with us.
Yes, under a separate license tier. Self-hosted deployments run on your infra with our runtime image, and you continue to get monthly knowledge updates. Most builders start hosted with us for the first 12 months to move fast, then decide.
Service manuals per model line, sales brochures, service bulletins if you have them, standard interval schedules, and a technical contact who can answer factory questions during ingest. That's the minimum. Fault-code decoders, warranty databases, and dealer network directories improve depth but aren't required to launch.
Every reply carries a source citation and an inline "not helpful" signal owners can tap. Flagged threads land in a weekly review queue that we triage together with your team. Systematic misses feed back into the knowledge base within the next monthly update cycle. Safety-critical topics get a lower confidence threshold and route straight to your dealer network.
Generic LLMs guess with confidence. This engineer is scoped to your corpus, refuses to guess outside it, cites its sources, and knows your model line down to serial ranges and part numbers. It also handles the marine-specific state machine (vessel identification, fault-code decoding, escalation to dealer) that a generic chat wrapper doesn't.
Bring us your five flagship models. We'll show you a working POC in 3 to 5 days at no cost. If it moves you, we build the full line in 30 days.
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